Privacy notice

Who we are

This website is run by South West Short Let Services Ltd, trading as Lyme Bay Escapes ("we"), Unit 4 Russell House, Lym Close, Lyme Regis DT7 3DE. Company number 13298253, registered in England and Wales. Contact us about privacy athello@lymebayescapes.co.uk or on 01297 255442.

What we collect, and why

• Enquiry and contact forms. Your name, email, phone number (if you give it), details of your property (owner enquiries) and your message. We use them only to reply to you and to deal with your enquiry. Our lawful basis is our legitimate interest in answering you, or taking steps you ask for before entering a contract.
• Bookings. When you book a stay, you do it on our booking site, book.lymebayescapes.co.uk, which is provided by Hostaway, our booking system. Your booking details and payment are handled there, under the privacy information shown on that site. We use your booking details to manage your stay.
• Server logs. Like every website, our server briefly records the address of each visitor's device and the pages requested, to keep the site secure and working. These logs are deleted automatically within a few weeks.

Cookies and tracking

This website doesn't use advertising or analytics cookies, and doesn't track you. Its pages don't load anything from other companies. Our booking site may use its own cookies: see the information there.

How long we keep it

Messages sent through this website are kept for 12 months, then deleted. If your enquiry leads to a booking or a management agreement, we keep what we need for that, for as long as the law requires (for example, for tax records).

Who helps us

We share personal information only with the companies that help us run our business, under contracts that protect it:

• DigitalOcean (hosts this website, in London)
• Resend (sends us the messages from this website's forms by email)
• Google Workspace (our email)
• Hostaway (our booking system and booking site)
• Greens Web Dev (builds and looks after this website)

We never sell your information or use it for marketing without your agreement.

Your rights

You can ask us for a copy of the information we hold about you, and ask us to correct or delete it, or to stop using it. Email hello@lymebayescapes.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.